Frequently Asked Questions (FAQ)
At what time can test results be picked up at IMAG Centres?
Test results can be picked up Monday to Friday, 08:00 - 19:00.
I have already scheduled an appointment with my doctor, could my test results be ready in advance?
Your test results can be made available on the intended date. You will only need to communicate the date of your appointment to the IMAG team on the day of your test.
How will I know when my test results are ready?
The date on which your test results will be available will be indicated on the slip handed to you when you check in at our Centre. For additional information, please call us free on 800 224 624.
Can I pick up my test results at a different IMAG Centre from that where I will be having my test?
For greater convenience, we can forward your test results to any IMAG Centre. Please ask the IMAG team to send your results to a Centre near you when you check in.
Can my test results be sent to me by e-mail?
Imaging test results cannot be sent by e-mail, since they include images, in addition to a medical report.
Can my test results be sent to me by post?
For your convenience, we can send your test results to you by post (through CTT). Please ask the IMAG team to send your results by post on the day of your test.
Can my test results be sent to my Health Centre?
This service is provided by some IMAG Centres. Please call our free phone line – 800 224 624 – to find out whether your Health Centre is on our list.
Can my test results be picked up by another person and/or without the slip?
Ideally, test results should be handed to the patient upon presentation of the slip. However, we can hand your test results to another person, provided they present the slip and an identity document.
Can I have a test done without a medical prescription and present the prescription when I pick up the results?
No. A medical prescription is required for all tests performed at IMAG Centres. You will be allowed to have the test in case of an error or omission, provided that the required procedure is clearly indicated. You may be required to leave a deposit, which will be returned to you upon presentation of the correct prescription when you pick up your test results.
Is the prior approval of my insurer required for this test?
We will let you know if the prior approval of your insurer is required, in which case we will deal with all related issues.
What will I need to do to request prior approval from my insurer and how long will it take for them to reply?
For your convenience, prior approval is requested by IMAG. Your insurer may take up to 48 hours to reply to authorisation requests. For additional information, please call us free on 800 224 624.
Are IMAG Centres equipped with wheelchair ramps?
Yes, all IMAG Centres are suitably equipped to serve persons with reduced mobility.
I’m having more than one test. Can they all be done on the same day?
Most tests can be scheduled to be performed on the same day, with rare exceptions. For additional information on the tests you wish to book, please call us free on 800 224 624.
Can my tests be done on a Saturday?
Most IMAG Centres are open on Saturday, from 08:00 to 13:00. For information on the opening hours of your IMAG Centre, please call us free on 800 224 624.
How can I confirm an appointment?
Booked appointments are automatically confirmed. Nevertheless, you can call us on 800 224 624 (free telephone line) to confirm your appointment.
How can I cancel and/or reschedule a test? Will I be charged?
You can cancel/reschedule a test at any time, at no charges. Please call us on 800 224 624.
How will I know which precautions I should take and the required preparation for a test?
Our team will provide all necessary information concerning any precautions you should take and the required preparation for your test(s), either through the telephone or at the Centre.
How can I find out how much my health insurer/healthcare subsystem will charge me for my test?
The amount you will pay will depend on the specific conditions of your policy. Therefore, we advise you to contact your health insurer/healthcare subsystem.